Support

Algario values your business and understands that your organization is constantly evolving to meet changing marketplace dynamics. We want to partner with you to help you better meet these needs by helping you to improve your learning and development capabilities.

We also realize that reliability and support are vital to a solid and successful eLearning solution; Algario provides Service Level Agreements to our clients that clearly outline how we will support your particular business needs.

All clients are provided with an assurance of the support procedures that will be put in place, and the necessary time lines to complete these requests.

Algario Customer Support electronically tracks, manages, and resolves issues or questions faced by business users or by your IT staff. Years of refining our support processes provides us with the ability to proactively manage any software issues and enhancement requests should they occur.

Algario offers multiple levels of support to meet the unique requirements of your business, each covering the support process, hours of operation, severity levels, target response times and escalation rules.