making your training program a success

At Algario, we don't believe our job is complete until you feel comfortable with the System and have full confidence in your eLearning solution. Our desire is to build long-term supportive relationships with our clients.

To this end, we will work with you through both face-to-face and remote training sessions to get you up and running. In hands-on sessions we will walk you and your administrative team through the System, providing them with the practical information they'll need to administer the PowerLearn™ System and deliver your training programs.

Algario support

Algario offers multiple levels of support to meet the unique requirements of your business — each covering the support process, hours of operation, severity levels, target response times and escalation rules.

We realize that reliability and support are vital to a solid and successful eLearning solution; Algario provides Service Level Agreements to our clients that clearly outline how we will support your particular business needs.

We understand that your organization is constantly evolving to meet changing marketplace dynamics. We want to partner with you by helping you improve your learning and development capabilities.

Algario customer support electronically tracks, manages and resolves issues or questions faced by business users or by your IT staff. Years of refining our support processes provide us with the ability to proactively manage any software issues and enhancement requests should they occur